Damaged, Defective & Incorrect Item Policy

Last Updated: May 29, 2021

EXETER MUSIC STORE aims to assist customers who receive damaged, defective, incomplete, or incorrect products.

Please contact us promptly after discovering a problem.

Provide your order number, product information, a description of the issue, and photographs where available.

Our customer support team will review the circumstances and provide appropriate instructions.

Depending on the situation and applicable law, available resolutions may include a replacement, return, refund, or another appropriate remedy.

Please contact customer support before sending a product back.

Approved refunds are processed to the original payment method within 7 business days.

Additional bank processing time may apply.

Nothing in this policy restricts applicable consumer protection rights.

EXETER MUSIC STORE

137 N E St, Exeter, CA 93221, United States

Phone: (603) 772-5440

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