Refund policy

Last Updated: May 29, 2021

At EXETER MUSIC STORE, we are committed to providing a transparent and straightforward return and refund experience. This policy applies to eligible musical instruments, guitars, keyboards, pianos, drums, accessories, and other products purchased through our website.

90-Day Return Policy

We accept returns within 90 days from the date of delivery for both defective and non-defective products.

To qualify for a standard return:

  • The product must be unused and in new condition.

  • The product must be returned in its original packaging.

  • All originally included accessories, components, and documentation must be included.

  • Proof of purchase or an order number must be provided.

Products that have been used, damaged through misuse, or returned with missing components may not qualify for a standard change-of-mind return. This does not affect applicable rights regarding defective or incorrectly supplied products.

Free Returns

We offer free returns for eligible orders within the United States.

  • Return shipping cost: Free

  • Restocking fee: $0.00

  • Return window: 90 days

  • Return method: By mail or in store

Customers are not charged restocking fees for eligible returns.

How to Request a Return

To initiate a return, contact our customer support team:

Email: contact@exetermusicstore.com

Phone: (603) 772-5440

Please provide your order number, product name, and reason for your return.

Our team will review your request and provide return instructions.

Return Shipping Label

For approved mail returns, we provide a prepaid return shipping label that customers can download and print.

Attach the label securely to your return package and follow the provided shipping instructions.

In-Store Returns

Eligible products may also be returned in person during our business hours at:

EXETER MUSIC STORE

137 N E St

Exeter, CA 93221

United States

Please contact us before visiting to confirm the return arrangements.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us promptly.

Include your order number, a description of the issue, and photographs where available.

We will review the issue and provide an appropriate remedy, which may include a replacement, exchange, or refund, consistent with applicable consumer protection laws.

Exchanges

We accept exchanges for eligible products.

To request an exchange, contact our customer support team with your order number and the details of the product you wish to exchange.

Exchanges are subject to product availability and the applicable return conditions.

Refund Processing

Once we receive and inspect your returned product, we will notify you of the outcome.

Approved refunds are issued to the original payment method.

Refund processing time: 7 days.

Additional processing time may be required by your bank or payment provider.

Non-Returnable Items

Products that do not satisfy the standard return eligibility conditions may be refused for change-of-mind returns.

Nothing in this policy limits legal rights or remedies relating to defective, damaged, or incorrectly supplied items.

Business Hours

Monday – Friday: 10:00 AM – 5:30 PM

Saturday: 12:00 PM – 5:30 PM

Sunday: 12:00 PM – 5:00 PM

All hours are Pacific Time (PT). Holiday hours may vary.

Contact Information

EXETER MUSIC STORE

137 N E St, Exeter, CA 93221, United States

Email: contact@exetermusicstore.com

Phone: (603) 772-5440

Website: www.exetermusicstore.com